At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Job Summary

Seeking a skilled Desktop Support Specialist to provide high-level IT support for the Office of the CEO. This is a hands-on, onsite role that requires a utility player mindset, strong technical expertise, and excellent communication skills for C-level interactions.

When not supporting the CEO directly, you will assist the rest of the site with IT needs, ensuring seamless operations across the organization.

Responsibilities

• Provide onsite desktop support for the CEO and other executives as needed.
• Serve as backup to the primary support technician.
• Support end users across the site with hardware, software, and AV issues.
• Manage and troubleshoot Mac systems and Windows environments.
• Provide support for Microsoft Suite, Teams, Zoom, and other collaboration tools.
• Maintain audio/visual systems for presentations and meetings.
• Communicate effectively with C-level executives and staff.

Qualifications

• Experience in the pharmaceutical industry
• 5-6 years of experience in IT support.
• Strong experience with Mac environments, including troubleshooting and maintenance.
• Proficiency in Microsoft Office Suite, Teams, Zoom.
• Hands-on experience with audio/visual equipment and setups.
• Excellent communication and interpersonal skills.
• Flexibility to support multiple teams and adjust to dynamic priorities.

Work Schedule

• Full-Time.
• 4 days per week onsite and 1 day remote.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $80,000-$85,000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.