Introduction

At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

• Gather, review, author and analyze business requirements and industry data, including KPIs and other key metrics.
• Document design and system processes.
• Own and develop relationships with partners, collaborating to optimize and enhance our integration.
• Analyze data to draw business-relevant conclusions and in data visualization techniques and tools.
• Partner with solution architects and team members to design the system.
• Effectively communicate with and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
• Collaborate with project managers and cross-functional teams.
• Partner with the business and other operations team leads to establish and ensure strategic alignment with the Veeva CRM Platform and long-term scalability.
• Author user acceptance test scripts, write test summary reports, facilitate UAT, perform quality assurance and other validation documents as appropriate.
• Manage daily project activities, schedule, scope, and change orders and budgets
• Provide weekly status reports including project risks, mitigation strategies, assigned personnel and resolutions.
• Perform day-to-day operational oversight of the Veeva CRM platform and integrations with other systems and resolve issues.
• Coordinate, when necessary, with other IT teams and/or vendor support.

Requirements

• Experience with any Veeva CRM applications
• Overall IT experience - 8+ Years
• Veeva CRM Admin Experience - 5+ years
• Certification in Veeva CRM Administration preferred
• Good knowledge on the ITIL support processes
• Proven analytical and problem-solving skills
• Excellent verbal and written communication skills
• Maintain professionalism and attend all required meetings

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.