Introduction

At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Service Delivery

• Service Understanding & Delivery Execution
  • Demonstrates a foundational understanding of IT services, with opportunities to deepen knowledge of service delivery nuances across the organization.
• SLA Management & Expectation Setting
  • Requires further development in establishing, documenting, and managing Service Level Agreements (SLAs) while effectively setting and aligning stakeholder expectations.
• User Satisfaction Measurement & Continuous Improvement
  • Acknowledges the importance of user satisfaction; however, enhanced focus is needed on implementing formal measurement tools and continuous feedback loops to drive service improvements.
• Incident, Change, and Problem Management Processes
  • A key area for improvement includes the timely development and implementation of structured processes for incident, change, and problem management to ensure operational consistency and accountability.

Resource Management

• Onsite Resource Oversight
  • Needs improvement in managing onsite resources effectively, particularly:
  • Leading and coordinating the Slipstream Service Desk team
  • Communicating regularly with key business stakeholders
  • Monitoring adherence to budget constraints and resource allocation

Technology, Solutions & Application Management

• Technology Trends Awareness
  • Requires a stronger, proactive approach to staying informed on emerging technologies and industry best practices relevant to the business.
• Software Development Lifecycle (SDLC) Compliance
  • Emphasizes the importance of strict adherence to the SDLC process, with a continued commitment to maintaining discipline and consistency.
• Automation & Self-Service Enablement
  • Additional focus is needed on developing and executing a clear strategy for automating routine IT tasks and implementing a robust self-service portal to enhance user autonomy.
• Compliance & Security Knowledge
  • Strengthen understanding of core compliance and security domains including SOX, system validation, in-scope systems, cybersecurity fundamentals, and triage protocols.
• Effective Communication & Collaboration
  • While communication is generally clear and concise, ongoing development is encouraged to further enhance cross-functional collaboration—particularly within internal IT—to align on effective technology solutions.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $80,000-$85,000

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.