Introduction

At Slipstream IT, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with opportunities for internal growth.

Responsibilities

• Performing day-to-day Operational Support on the Veeva Vault Platform and integrations with other systems, and resolving issues. Coordinating, when necessary, with other IT teams and/or vendor support.
• Provide technical knowledge for Veeva Vault projects, including documentation of requirements, procedures, author training documents, and other required deliverables.
• Handle configuration change requests on lifecycles, workflows, security settings, objects & document types/subtypes. Activities include, but are not limited to, change request prioritization, administration, technical assessments and alternatives, documentation, testing, and execution.
• Managing the evaluation of system upgrades, enhancements, and releases.
• Creating documentation in adherence with the change control process, including validation activities and deliverables, working closely with cross-functional teams that include Business Owners, IT System Owners.
• Partner with the business and other operations team leads to establish and ensure strategic alignment with the Veeva Vault Platform and long-term scalability.
• Maintaining compliance across the client`s Veeva Vault applications, identifying risks, and implementing proactive initiatives.
• Ability to perform end-to-end migration of Vault documents, data, objects, and configurations.
• Manage low, medium, and high priority requests and application downtime (planned & unplanned).
• Ensure all Veeva Vault environments (SBX, Test, & Prod) are in sync.

Required Qualifications

• Experience with any Veeva Vault PromoMats, Medcomms, Modular Content, DAM, Claims Modules.
• Overall IT Experience - 8+ Years.
• Veeva Vault Admin Experience - 5+ years.
• Prefer candidates certified in Veeva Vault Administration.
• Candidate should have good knowledge on the ITIL support process.
• Proven analytical and problem-solving skills.
• Experience with working within Cloud-Based Architecture.
• Understanding of Veeva’s SDK and APIs.
• Excellent verbal and written communication skills.

Hourly Rate

• $24/Hr

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.