Introduction

At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Key Responsibilities

• Own enterprise backup operations across multiple platforms
  • Administer and optimize Acronis Cyber Backup environments including agent deployment, backup plan configuration, and disaster recovery orchestration.
  • Manage Azure Backup Services including Recovery Services Vaults, Azure Backup Server (MABS), backup policies, and restore point collections.
  • Configure and maintain AWS Backup including backup vaults, backup plans, lifecycle policies, and cross-region/cross-account backup strategies.
  • Design and implement Veeam Backup & Replication solutions including job scheduling, repository management, and synthetic full backup optimization.
• Monitor and maintain backup health across all platforms
  • Proactively monitor backup job completion rates, identifying and resolving failures before SLA breach.
  • Maintain backup dashboards and reporting across Acronis, Azure Monitor, AWS CloudWatch, and Veeam ONE.
  • Perform regular backup verification tests including automated SureBackup testing, restore drills, and recovery time validation.
  • Track and forecast backup storage consumption, retention compliance, and capacity planning across all platforms.
• Implement backup security and compliance measures
  • Configure immutable backup storage including Azure Immutable Blob Storage, AWS S3 Object Lock, and Veeam hardened repositories.
  • Implement backup encryption at rest and in transit, managing encryption keys through appropriate key management systems.
  • Ensure compliance with retention policies, regulatory requirements, and client-specific backup mandates.
  • Maintain air-gapped and offline backup copies following 3-2-1-1-0 backup strategies.
• Execute disaster recovery and business continuity procedures
  • Document and maintain runbooks for various recovery scenarios (file-level, VM-level, application-level, full site).
  • Perform quarterly DR tests with documented RTO/RPO validation and post-test improvement recommendations.
  • Support incident response for ransomware events including clean backup identification and rapid recovery execution.
  • Coordinate with infrastructure teams for recovery prioritization and application dependency mapping.
• Troubleshoot complex backup issues across environments
  • Diagnose and resolve backup failures including VSS errors, snapshot issues, network bottlenecks, and storage constraints.
  • Troubleshoot agent connectivity, authentication issues, and backup chain integrity problems.
  • Optimize backup windows, deduplication ratios, and compression settings for performance improvement.
  • Engage vendor support for escalated issues while maintaining detailed case documentation.
• Manage backup infrastructure and integrations
  • Deploy and maintain backup proxies, media servers, and repository infrastructure.
  • Configure storage integration including SAN snapshots, NAS targets, and cloud object storage.
  • Implement backup network segregation, bandwidth throttling, and WAN acceleration where applicable.
  • Integrate backup solutions with ticketing systems for automated alerting and incident creation.
• Operate within MSP service delivery framework
  • Maintain backup documentation in IT Glue including architecture diagrams, runbooks, and recovery procedures.
  • Process backup-related tickets in ServiceNow following ITIL workflows (incident, request, change).
  • Participate in client meetings to discuss backup posture, improvement initiatives, and expansion requirements.
  • Produce monthly backup reports including success rates, storage trends, and recovery test results.
• Support emerging backup technologies and platforms
  • Evaluate and integrate new backup solutions as client requirements evolve.
  • Support legacy backup platforms during migration projects (Code42, Commvault, Datto, MSP360).
  • Implement cloud-native backup solutions for SaaS applications (Microsoft 365).
  • Research and recommend backup innovations including continuous data protection and instant recovery capabilities.

Requirements

• Preferred Certification: Backup vendor certification

Experience Requirements

• 3-5 years hands-on experience managing enterprise backup solutions in production environments.
• Strong expertise with at least 3 of the following platforms:
  • Acronis Cyber Backup (required)
  • Azure Backup Services (required)
  • AWS Backup (required)
  • Veeam Backup & Replication (required)
  • Code42 (nice to have)
  • Commvault (nice to have)
  • Datto (nice to have)
  • MSP360 (nice to have)
• Proven track record of successful disaster recovery executions and backup recovery operations.
• Experience with backup storage technologies including deduplication appliances, object storage, and tape libraries.
• Proficiency in scripting (PowerShell, Python, or Bash) for backup automation and reporting.
• Experience supporting regulated industries with compliance requirements (HIPAA, SOX, GxP preferred).
• Understanding of virtualization platforms (VMware vSphere, Hyper-V) and their backup considerations.
• Familiarity with database backup strategies (SQL Server, Oracle, PostgreSQL).
• Experience with MSP operations and multi-tenant backup management.

Tool Experience

• Acronis Cyber Backup Console and Acronis Cyber Infrastructure.
• Azure Portal, Azure Backup Server, Recovery Services Vaults.
• AWS Console, AWS Backup, AWS Storage Gateway.
• Veeam Backup & Replication Console, Veeam ONE, Enterprise Manager.
• ServiceNow or similar ITSM platforms for ticket management.
• IT Glue or similar documentation platforms.
• PowerShell, Azure CLI, AWS CLI for automation.
• Connectwise RMM

Traits & Soft Skills

• Independent operator: Able to work autonomously with minimal supervision while meeting SLA targets.
• Detail-oriented: Meticulous attention to backup job configurations, retention policies, and recovery procedures.
• Problem solver: Strong analytical skills for troubleshooting complex backup failures and performance issues.
• Proactive mindset: Anticipates issues before they impact production and implements preventive measures.
• Excellent documentation: Maintains comprehensive runbooks, architecture diagrams, and knowledge base articles.
• Strong communication: Able to explain technical backup concepts to non-technical stakeholders.
• Continuous learner: Stays current with backup technologies and industry best practices.
• Client-focused: Understands the critical nature of data protection and maintains high service standards.
• Team player: Collaborates effectively with global teams across different time zones.

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.